GUIDE FOR THE CUSTOMER CLAIMS PROCESS

1- Fill out the claim form and gather all the documentation necessary for processing. (Customer Claim Form).
2- Hand in the file with your claim form and complete documentation at your closest Almex branch. (Guide to Required Documentation)
3- Hand in the documents sent by your Almex contact with the signature of the company’s legal administrator (Agreement, Adjustment Calculation and Final Decision).
4- To find out how your claim is progressing, call the customer service department at the branch where you handed in the documentation.
5- When your request has been approved, consult the status of the process using your waybill number in the section of “Waybill Information”..

REQUIREMENTS TO PRESENT A CLAIM

  • The incident, be it damage and/or something missing, must be recorded at the time of delivery.
  • All required documentation must be handed in at the closest Almex branch within 30 days of the incident.
  • All cash-payment waybills must be paid in full.
  • All waybills subject to claim must be paid in full.

MERCHANDISE THAT CANNOT BE COVERED BY INSURANCE
En el caso de siniestros por daño de mercancía es necesario validar que el artículo no se encuentre dentro del listado de artículos con cobertura únicamente por robo. See list.

UNCOVERED RISKS